Refund & Replacement Policy

Refund & Replacement Policy – Khaleej Kart

At Khaleej Kart, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

1. No Refund Policy

Khaleej Kart does not offer refunds under any circumstances.

• All sales are final
• We do not process refunds for:
• Change of mind
• Incorrect product selection
• Delivery delays
• Any other non-defective issues

2. Replacement Policy

We only offer replacement in the following cases:

• The item is defective or damaged upon delivery
• The wrong item was delivered

3. Replacement Conditions

To be eligible for a replacement:

• You must contact us within 48 hours of delivery
• The product must be:
• Unused
• In original packaging
• With all accessories (if applicable)
• You must provide:
• Order number
• Clear photos or video proof of the issue

4. Replacement Process

• Once your request is approved:
• Our team will arrange a reverse pickup or guide you on return steps
• A replacement will be shipped after the item is received and inspected

5. Non-Eligible Cases

Replacement will not be provided if:

• The product has been used or damaged by the customer
• The request is made after 48 hours of delivery
• The issue is minor (e.g., slight color variation due to screen differences)

6. Shipping Costs for Replacement

• If the issue is from our side (defective/wrong item), we cover the shipping cost
• If the issue does not meet our criteria, shipping charges may apply

7. Contact Us

For replacement requests, please contact us at:

Email: shop@khaleejkart.com

Trade name: Khaleej Kart

Phone number: +447782380962

Email: shop@khaleejkart.com